Get connected at Hendy Honda
Get connected with Hendy Honda Portsmouth's product genius
The latest internet rumours suggest Apple is planning on releasing its latest offering - the iPhone 7 on 23 September. And, with more than 80% of cars on the roads boasting technology connectivity, according to the BVRLA, now's the time to make sure you're taking advantage of the benefits of Bluetooth.
Hendy Honda Portsmouth is leading the way in helping drivers understand how to use their car's features by employing a full time product genius. Kayleigh Golding specialises in technology and has taught countless customers how to pre-set radios, set up satnavs and integrate iPods for the past two years.
Kayleigh is the first port of call for all technical advice in the showroom. Her role is to accompany customers on test drives, explaining how the technology works in each vehicle, tailoring each session to the client's needs.
Kayleigh is on hand to show customers how to set up in-car technology and also takes a key role behind the camera when she records car videos of interest to send to clients, helping them to view the vehicle they're interested in before even setting foot in the showroom.
The Portsmouth role has been such a success that Hendy Honda has decided to follow it up by creating an in-store product genius position at its Southampton base.
"Our customers love having someone to take the time to explain everything fully to them," said Hendy Honda Group franchise manager Ian Bennett. "They know they can drop in at any time to the dealership with any questions they have without feeling silly or an inconvenience. Kayleigh's role has really enhanced the customer experience in our dealership, and we look forward to creating an additional position in Southampton soon."
Kayleigh says that the product genius role is a perfect fit for her skillset too. "My background is in leisure - I was a duty manager at a leisure centre for six years," she explained. "I enjoyed the customer side of the businesses and wanted to continue in this capacity. The product genius role became available, and I love it."
For more information, please contact Hendy Honda Portsmouth on 023 9232 6266.