Leading the way for Aftersales: Hondacare Assistance
A major new survey has brought up fantastic results for Honda Aftersales, showing just how far they have advanced in satisfaction levels for customers and dealers.
This comes just weeks after Hondacare Assistance - the brand's breakdown and recovery service - received two awards from Which? magazine. The scheme was voted the best in the 2016 Breakdown Survey and awarded 'Which? Recommended Provider' status.
The latest Car Dealer Power Survey, compiled by Car Dealer magazine, asks dealers to rate the performance of manufacturers across key business areas, and Honda excelled in many of them. Their particular shining category was in Aftersales operations, which dealers rated at an average of 90% approval from their dealer partners.
Together, it's clear that Honda's continued commitment to deliver the very best ownership experience is really paying off.
Rebecca Stead, head of network development at Honda UK, has said: "We are absolutely delighted to have made such significant advances in satisfaction levels across our dealer network over the past 12 months and will continue to seek to improve."
Stead added: "As a brand, we place great emphasis on developing the working relationship we have with our dealer partners and to ensuring the processes and financial infrastructure we put in place work for them and their businesses.
"The benefits of this approach will be felt too outside our network as happy and satisfied dealers will project the very best impression of our brand and its strengths and values to our customers and potential customers."